At Vayloft, we take pride in crafting premium leather goods using 100% genuine cow and sheep leather. Each piece is carefully handmade, making every product unique. To maintain fairness and transparency, please review our policy below.
Eligibility for Return or Exchange
We accept returns or exchanges only in the following cases:
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The product is faulty, damaged, or broken upon delivery
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Incorrect item received
Any such issue must be reported within 24 hours of receiving the order, along with clear images or video evidence showing the defect.
Non-Returnable & Non-Refundable Items
We do not accept returns, exchanges, or refunds for:
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Used or worn products
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Non-faulty items
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Change of mind or personal preference
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Products damaged due to misuse or improper care
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Items without original packaging
Handcrafted Leather Disclaimer
All Vayloft products are handmade using natural leather, therefore:
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Slight variations in color, grain, texture, or finish are normal
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Natural marks, pores, or tonal differences are characteristics of genuine leather
These variations are not considered defects and do not qualify for return, exchange, or refund.
Return Shipping
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Return shipping costs will be borne by the customer
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We recommend using a traceable courier service, as Vayloft is not responsible for lost or damaged return shipments
Refund Policy
Once a returned product is received and inspected:
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Approved refunds will be processed within 15 working days
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Refunds will be issued using the original payment method
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Shipping charges are non-refundable
Please note that processing times may vary depending on banks or payment providers.
Exchange Process (If Applicable)
If an exchange is approved:
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Replacement will be dispatched once the returned item passes inspection
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Delivery timelines may vary based on product availability
Final Decision
Vayloft reserves the right to:
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Approve or reject returns, exchanges, or refunds after inspection
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Refuse requests that do not meet the policy criteria
